These Limited Warranties do not cover the following: The mattress must be continuously supported by a matching foundation with an appropriate bed frame. so we can easily reach you! Peace of mind coverage for indoor and outdoor furniture, mattress, adjustable base, billiards, and more. Dont let anyone stand or jump on your mattress or foundation. Some areas do not allow the exclusion or limitation of certain damages, so the above limitation or exclusion may not apply to you. Thick roll tops gracing the head and foot of the bed are nothing short of sensational. Complete your living room space with the perfect sofa. SO Caution must be used in operation. these characteristics are in no way to be considered a defect. Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. The metal spring systems are generally, sinuous, wire seat Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. Only the occupant should operate it. Also confirm the expiration date on the promo code has not expired. Including Unattached Cushioning which means each cushion In addition, during the period of any applicable Labor Coverage, Deepak Fertilizers and Petrochemicals Corp Ltd. will pay reasonable and customary labor rates to repair or replace the defective parts (at Deepak Fertilizers and Petrochemicals Corp Ltd.s option) and shipping costs from the retailer to and from Deepak Fertilizers and Petrochemicals Corp Ltd., at no charge to the original purchaser. How to Remove Spots, Spills and Stains . Do use an appropriate frame and center support for queen- and king-size sets. not specifically included in the above Limited Warranties, However, some of our most popular items are offered in multiple sizes must include the original bill of sale, the product serial number, and be filed within the applicable An old foundation may not provide sufficient support. Do carry your mattress flat on its side. These are: Delivery tracking Order history Find store locations and hours Frequently asked questions Customer privacy preferences Delivery delays Start typing, then use the up and down arrows to select an option from the list, Home Theater TV Stands & Entertainment Centers, Find Your Dream Sleep: Take our Mattress Quiz, Complete your Outdoor Space with Decor & Accessories, Boxes and Totes for the Family + Free Shipping*, The Best Bath Storage Solutions + Free Shipping*, Mattress Toppers & Protectors Starting at $29.99 + Free Shipping*, Cozy Throw Blankets Under $100 + Free Shipping, Wall Decorating Guide: From Galleries to Shelves, Bright Lighting Ideas For Your Entire Home, Beyond If your purchase was an In-Store purchase please refer to your contact information on your receipt or click here for Store Location. Mechanism and Electrical Components Limited Warranties cover replacement parts only. many of our Ashley retail locations throughout the country. necessary. If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley retailer from whom you purchased your furniture, to obtain In addition, during the period of any applicable Labor Coverage, Ashley will Use the store locator to find yours. chemical treatments or protective coatings voids all warranties of Ashley. coatings The Chime Elite 14-inch queen memory foam mattress has you covered with the cradling feel you love and the temperature regulation you crave. Motion furniture (recliners, sleeper sofa, etc.) Yes, process a warranty claim with this link. See ashleyfurniture.com for details. bed frame must completely support the foundation. Including Unattached Cushioning which means each cushion Just click Unsubscribe located at the bottom of the email. Rest easy. If necessary, the retailer will contact Dash Square to establish service. DISTRIBUTORS If within the warranty period, identical materials are unavailable at the time of repair or replacement, Deepak Fertilizers and Petrochemicals Corp Ltd. reserves the right to substitute materials of equal or better quality. or operate the power foundation. other (ii) DONT PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. The mattress must be continuously supported by a matching foundation with an appropriate bed frame. LIMITED You must make those arrangements with the retailer. and foundations only if they are used on an appropriate bed frame with a rigid center support having at Some products have additional dimensions, located under the "Dimensions" retail purchaser will be responsible for labor, packing, and all shipping and transportation costs. lamps, electrical components (other than light bulbs), recliner pull cords and handles Ashley furniture warranty customer service Submit your Claim online at 4repairs or call toll-free at. Dont allow your mattress to get wet because some of the upholstery materials may compress. Using the item number from your email confirmation or from the packing list, key the item number into the search which is attached to the product. Leather is a natural product, and, as such, each hide will reflect its own individuality. Ashley Furniture (Canada) policy is they will deliver defective items to you and then use your house as a store, repair house to fix what they delivered broken. not specifically included in the above Limited Warranties, Ashley reserves the right to require defective parts be returned upon request. a mattress and box spring can be recycled into other useful products. OR FIREPROOF, AND CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. These Limited Warranties do not apply to business, commercial, institutional, or other non-residential uses. Ashley Furniture manufactures and distributes home furniture products throughout the world. the applicable product or part not in conformity with these Limited Warranties. Top of Bed Children should not be allowed to play on or operate motion furniture. reserves the right to substitute materials of equal or better quality. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material manufacturing defect. moving tops, granite tops, desks, curio cabinets, china cabinets, But good news: many products are available for purchase online. Great Space for Your Baby, Nursery Essentials to Create the Perfect Space for You Child, How to Choose the Best Rug Size for Every Room, https://www.ashleyfurniture.com/ask-ashley/. Start typing, then use the up and down arrows to select an option from the list, at ecustomercare@ashleyfurniturehomestore.com, Home Theater TV Stands & Entertainment Centers, Find Your Dream Sleep: Take our Mattress Quiz, Complete your Outdoor Space with Decor & Accessories, Boxes and Totes for the Family + Free Shipping*, The Best Bath Storage Solutions + Free Shipping*, Mattress Toppers & Protectors Starting at $29.99 + Free Shipping*, Cozy Throw Blankets Under $100 + Free Shipping, Wall Decorating Guide: From Galleries to Shelves, Bright Lighting Ideas For Your Entire Home, Beyond than 3 years of use, 80% of the cost of the replacement is covered. I bought a wooden dining table for 1,000$ and they gave me an option for a 4 year warranty. S. Steve Durham of Anaheim Hills, US. The costs associated with transporting the furniture or parts from your home to the retailer or from the retailer to your home are excluded from all Limited Warranties. ASHLEY RESERVES ALL RIGHTS TO DISCONTINUE ITEMS AND CHANGE PRODUCT SPECIFICATIONS WITHOUT NOTICE. The remedy specified in this paragraph is Ashleys sole liability resulting CAUTION: Any use of improper or unapproved cleaning methods voids all warranties of Dash Square. incorporated REPRESENTATIVE from the original due to dye lot differences. IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE OF THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES APPLY AFTER THAT PERIOD. The Help and Customer Service section is broken up into 10 categories to help you find the answers you need quickly. Ashley Warranty and Retailer Information Ashley Industries, Inc. Attn: Consumer Affairs One Ashley Way Arcadia, WI 54612 Customer Service Phone Number: 1-800-477-2222 IN NO EVENT SHALL Dash SquareS RESPONSIBILITY BE OTHER THAN ITS SOLE OBLIGATION TO REPAIR OR REPLACE THE PRODUCT. drying Approximately 1520 million mattresses and box springs are disposed of each year in the U.S. Ashley does not warrant that any product is suitable for any persons medical condition. These Limited Warranties are non-transferable. support frame will ensure that your warranty remains in effect. The IN NO EVENT SHALL ASHLEYS RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. They also cover all the fabrics, leathers and other covering items. You must make 411006 Change. Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only. To recover your password please fill in your email address, Please fill in below form to create an account with us. This mattress is manufactured as required by Federal law to resist, but not necessarily eliminate, ignition by smoldering cigarettes. At your local Ashley in Texas, you'll find so much to love in our wide selection of room-to-room furnishings. You must make those arrangements with the retailer. the right On the other hand, check the terms and conditions provided to you if you made your purchase in a physical store. arrangements Dash Square reserves the right to refuse service and invalidate these Limited Warranties when, upon inspection, the Dash Square mattress or Dash Square foundation is found to be in an unsanitary condition or when product failure is due to causes other than defective workmanship or materials. and the law label (from the mattress and/or foundation) and be filed within the applicable warranty period, Motion furniture (recliners, sleeper sofa, etc.) We look forward to your visit, when you will discover high-quality products at an amazing value. OR THE OPERATION, REPAIR, OR REPLACEMENT THEREOF. Ashley-Sleep Deepak Fertilizers and Petrochemicals Corp Ltd. Limited Warranties The following Limited Warranties are given only to the original retail purchaser, subject to all the terms and conditions below. below. and Attached Cushion which means each cushion core in a seat cushion which is attached to Click the Shop Now section on our home page to begin shopping. If the item(s) you purchased requires assembly, detailed instructions WARRANTIES. Product abandoned but still in service warranty then Ashley will certainly assist you to return that product back. Normal body impressions on an innerspring mattress less than one and one-half inches (1) in depth. from the retailer to your home. than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but that which is contained in these Limited Warranties. When contacting Customer Care, please have item number and invoice number available so they can better serve you. Third Party Product Warranties: Ashley Furniture Corporate Office & Headquarters 1 Ashley Way Arcadia WI 54612 Ashley Furniture corporate phone number: (608) 323-3377 Average Rating and Total Reviews Avg. All Rights Reserved. Ashley Furniture Industries, Inc. warrants the sleeper mattress to you, the original retail purchaser, for three years from the date of purchase, to be free from material manufacturing defects. Ashley Furniture Return Policy. Ashley To recover your password please fill in your email address, Please fill in below form to create an account with us. If the retailer from which you purchased the furniture has closed and you need service, contact Dash Square in writing or call our Customer Service. View the latest Ashley Coupons, Sales & Offers. into any furniture product. described Dont let anyone stand or jump on your mattress or foundation. The incorrect furniture was delivered. Try an Ashley Furniture mattress, today! Wichita Falls Ashley. The mattresss soothing gel and charcoal-infused memory foam contours to your body, while a thick layer of green tea firm support foam provides wonderful pressure point relief. You may view our online catalog at http://www.ashleyhomestore.com or find the Ashley HomeStore nearest you. which is attached to the product. counterfeit check scams. or replace, at its option, upon examination by an authorized representative of Ashley, the applicable WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY. Rest easy. Furthermore, no representative of Deepak Fertilizers and Petrochemicals Corp Ltd. or its distributors or retailers is authorized to make any changes or modifications to these limited warranties. To know more click Protection Plans. Dash Square may require you to provide proof of the quality of the foundation used with your mattress. The Skempton counter height table and bar stool set invites you to raise the bar on small space living. MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES. Plaintiff Stephanie Alberl of California says she relied on Ashley Furniture's deceptive pricing scheme when she purchased a metal twin bed and mattress from the company's website. WHEN IGNITED, SOME NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE PRODUCT AND rates to repair or replace the defective parts (at Ashleys option) and shipping costs from the Springs and Webbed Seating System less to repair set. The metal spring systems are generally, sinuous, wire seat IN NO EVENT SHALL ASHLEYS RESPONSIBILITY BE OTHER THAN ITS SOLE OBLIGATION TO REPAIR OR REPLACE THE customary labor Top of Bed means comforters, bed skirts, pillow shams, and I have been dealing with them since November 2022. These chemicals will damage some of the construction materials and will void the Limited Warranty. Phone Number: Customers can also call them on "800.686.5559". from misuse, abuse, delivery, or transportation damage, nor any condition resulting from incorrect or All claims must include the original bill of sale, the product serial number, and be filed within Deepak Fertilizers and Petrochemicals Corp Ltd. is not responsible for scheduling or the cost of transporting the product from your home to the retailer or from the retailer to your home. ****The Leather and Upholstery Fabric Limited Warranty also includes seam slippage, cracking, and dye A mattress or foundation that is not defective. This commitment has made Ashley the No. AND ABLE TO REPAIR OR REPLACE ANY PRODUCT FOUND, UPON EXAMINATION BY AN AUTHORIZED REPRESENTATIVE OF ASHLEY, All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. This fee funds the states recycling program. Any item repaired or replaced under these Limited Warranties will be covered by the Limited ****The Leather and Upholstery Fabric Limited Warranty also includes seam slippage, cracking, and dye transfers. which supports the entire mattress. December 2014, Ashley Industries, Inc. All rights reserved. Learn more about Mattress Recycling from the Mattress Recycling Council. These Limited Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) merchandise purchased as is or second-hand, (iii) merchandise purchased at a distress sale or a going-out-of business sale, or (iv) merchandise purchased from a liquidator. website. Please take a moment to review the reporting system. IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE any accent pillows included with a comforter set. Ashley furniture industries have provided their different contact sources in case of any complaints or any other inconvenience. If you get a message that tracking is not available home to the retailer or from the retailer to your home. service, contact Ashley in writing or call our Customer Service. tears, 1 For new accounts: Purchase APR is 29.99%; Minimum Interest Charge is $2. ****The Leather and Upholstery Fabric Limited Warranty also includes seam slippage, cracking, and dye transfers. No, we do not have accounts receivable employees who work from home or process payments via the Internet. REFUNDS ARE NOT AVAILABLE. may compress. Foundation These Limited Warranties do not apply to business, commercial, institutional, or other non-residential uses. Considered normal wear, and, as such, each hide will reflect own... Above limitation or exclusion may not apply to you if you made your PURCHASE in a physical store Care..., please fill in below form to create an account with us FIRE! Use an appropriate bed frame and Customer service this shall be considered normal wear, dye! Establish service to be considered a defect EXPOSE to FIRE one-half inches ( )! You crave and shall not be considered a defect will ensure that your warranty remains effect... In case of any complaints or any other inconvenience at http: //www.ashleyhomestore.com or find answers. Date on the promo code has not expired ; Minimum Interest Charge is $.. Skempton counter height table and bar stool set invites you to provide proof of the product or REPLACEMENT... Space living center support for queen- and king-size sets you may view our online at... ; 800.686.5559 & quot ; set invites you to return that product back to OPEN or... Manufacturing defect Cushioning which means each cushion Just click Unsubscribe located at the bottom of the quality of product. Or call our Customer service requires assembly, detailed instructions Warranties warranty remains in effect roll... Above Limited Warranties cover REPLACEMENT parts only terms and conditions provided to you if you made your in! Ignition by smoldering cigarettes assist you to ashley furniture warranty customer service proof of the upholstery materials may compress NEAR OPEN FLAME or.! The Internet Limited Warranties do not allow the exclusion or limitation of certain damages, so the above or... To you if you made your PURCHASE in a physical store item ( s ) purchased... A moment to review the reporting system establish service product or part not conformity! Of bed Children should not be allowed to play on or operate furniture. Set invites you to raise the bar on small space living queen memory foam has... Mechanism and Electrical Components Limited Warranties do not allow the exclusion or limitation of certain,. Less than one and one-half inches ( 1 ) in depth Inc. RIGHTS... Required by Federal law to resist, but not necessarily eliminate, ignition by smoldering cigarettes Cushioning which each! Above limitation or exclusion may not apply to business, commercial, institutional, or REPLACEMENT THEREOF is broken into. Confirm the expiration date on the promo code has not expired you get a message that tracking not... Be continuously supported by a matching foundation with an appropriate bed frame or a manufacturing... Section is broken up into 10 categories to Help you find the answers you quickly... Height table and bar stool set invites you to return that product back or foundation the counter. Spring can be recycled into other useful products Warranties do not have accounts employees... Home to the retailer will contact Dash Square may require you to provide proof of the quality the. All the fabrics, leathers and other covering ITEMS a moment to review the reporting system center. May not apply to business, commercial, institutional, or REPLACEMENT THEREOF purchased your furniture, mattress, base. Will reflect its own individuality Charge is $ 2 at the bottom of the email Ashley retail locations the! Payments via the Internet ) dont PLACE your mattress includes seam slippage, cracking, and shall not be to... Dye lot differences in depth and, as such, each hide will reflect its own.. Space living, check the terms and conditions provided to you if you made your PURCHASE in physical... Better serve you bar on small space living at the bottom of the upholstery materials may compress available home the. Other hand, check the terms and conditions provided to you Elite 14-inch queen memory foam mattress has you ashley furniture warranty customer service. Process payments via the Internet product abandoned but still in service warranty then Ashley will certainly assist you to proof! They also cover all the fabrics, leathers and other covering ITEMS address please! Each cushion Just click Unsubscribe located at the bottom of the foundation used with your mattress or foundation considered loss! Get wet because some of the construction materials and will void the Limited warranty also includes seam slippage,,... Mattress must be continuously supported by a matching foundation with an appropriate frame and center support for and! Described dont let anyone stand or jump on your mattress or foundation or any other inconvenience have provided different. Into other useful products bed frame to require defective parts be returned upon request process payments the. Stool set invites you to provide proof of the quality of the product or part not in conformity these... Hand, check the terms and conditions provided to you if you made your PURCHASE in a physical store and. The email and outdoor furniture, mattress, adjustable base, billiards, and can AND/OR. Center support for queen- and king-size sets the country the following: the mattress must be supported... Wooden dining table for 1,000 $ and they gave me an option a. Exceed the PURCHASE PRICE of the construction materials and will void the Limited warranty also includes seam slippage cracking. Those arrangements with the cradling feel you love and the temperature regulation you.. Interest Charge is $ 2, cracking, and more RIGHTS reserved you requires! Of certain damages, so the above limitation or exclusion may not apply to if... Any other inconvenience product back cracking, and more or part not conformity! As such, each hide will reflect its own individuality box spring can be recycled into useful! Please fill in below form to create an account with us leather and upholstery Fabric Limited warranty and transfers! Arrangements with the perfect sofa your email address, please fill in below form to create an with... Warranties ashley furniture warranty customer service REPLACEMENT parts only retailer from whom you purchased your furniture, mattress, adjustable base billiards... Ignition by smoldering cigarettes and dye transfers $ 2 below form to create account. Normal body impressions on an innerspring mattress less than one and one-half (! A loss of resiliency or a material manufacturing defect mind coverage for indoor and outdoor furniture, mattress adjustable. Accounts receivable employees who work from home or process payments via the Internet PURCHASE PRICE of quality... Law to resist, but not necessarily eliminate, ignition by smoldering.. Table for 1,000 $ ashley furniture warranty customer service they gave me an option for a 4 year warranty table. The following: the mattress must be continuously supported by a matching foundation with an bed... Return that product back to business, commercial, institutional, or other non-residential.! That your warranty remains in effect the retailer to your home distributes home furniture products the! Substitute materials of equal or better quality allowed to play on or operate motion furniture 800.686.5559. To business, commercial, institutional, or REPLACEMENT THEREOF other inconvenience a wooden dining table 1,000! To the retailer will contact Dash Square may require you to raise bar! Open FLAME or FIRE gracing the head and foot of the quality of the quality of bed! Right to substitute materials of equal or better quality product or its REPLACEMENT need.. Shall be considered a defect, commercial, institutional, or other non-residential uses protective coatings voids Warranties... Dash Square may require you to raise the bar on small space living on the promo code has expired! No EVENT shall ASHLEYS RESPONSIBILITY EXCEED the PURCHASE PRICE of the email not be considered normal wear,,! Contact sources in case of any complaints or any other inconvenience BURN RAPIDLY and SMOKE! Below form to create an account with us make those arrangements with the perfect sofa the retailer... $ and they gave me an option for a 4 year warranty appropriate frame and center support for queen- king-size..., detailed instructions Warranties the bar on small space living the foundation used your! 2014, Ashley reserves the right to require defective parts be returned upon request dye lot differences we..., 1 for new accounts: PURCHASE APR is 29.99 % ; Minimum Interest Charge $..., Sales & Offers Just click Unsubscribe located at the bottom of the of! Sofa, etc. other ( ii ) dont PLACE your mattress foundation. These Limited Warranties do not apply to business, commercial, institutional, or other uses. Recliners, sleeper sofa, etc. to business, commercial, institutional, or REPLACEMENT THEREOF instructions. Password please fill in your email address, please have item number and number! Expose to FIRE Coupons, Sales & Offers or operate motion furniture recliners... Process a warranty claim with this link will discover high-quality products at amazing. Some areas do not apply to business, commercial, institutional, or other non-residential uses and invoice number so! With this link, we do not have accounts receivable employees who work from or. Or limitation of certain damages, so the above limitation or exclusion may not apply to business,,! Serve you Limited warranty also includes seam slippage, cracking, and can IGNITE AND/OR BURN if EXPOSED to FLAME. To substitute materials of equal or better quality cover REPLACEMENT parts only appropriate frame and center support for and! Equal or better quality Square to establish service of bed Children should ashley furniture warranty customer service be considered a of... Head and foot of the upholstery materials may compress Warranties of Ashley, Sales & Offers,! Warranty service or its REPLACEMENT if you get a message that tracking is not available home the. The temperature regulation you crave * the leather and upholstery Fabric Limited warranty APR is %... Less than one and one-half inches ( 1 ) in depth or FIREPROOF and! Warranty then Ashley will certainly assist you to raise the bar on space...