Tip for consumers:The Actual wig colors can be confusing if you are not familiar with the color chart codes such as colors JJR, OT350, R6/286and so on. Great job, Ebonyline!! ellen stewart, 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. We require this proof when your billing and shipping addresses are different. I've emailed the company twice asking when I can expect to get my item and got no reply. You can use Ebonyline.com coupons to unlock discounts at their website. As a matter of fact, when I called my sister-in-law to ask her if she had gotten it, five days after I ordered it, she had already received it. The wig I bought was defective, I will be emailing them to see what could be done. I've been shopping with ebonyline for 8 years and I have never been disappointed! Whether you've dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you're waiting for your delivery, you can track your package throughout its journey. And I can't say enough about their customer service . We give every parcel that travels through our network its own 16 character tracking code, whether its coming from your favorite retailer or a friend. I ordered two spiral wigs back in November and was billed for them on my credit card on the 19th of November. They did ask if I still wanted to keep the order and I told them I would give them about another day or two and if it hasnt shipped Ill call back and cancel. As a matter of policy, BBB does not endorse any product, service or business. I purchased my first wig before Christmas just to try out the site and liked it so much I bought another a few days later. Vanessa Honey C Brazilian Human Hair Blend Lace Fr. 1-888-575-2235. Place on a wig stand to air dry. Service / Sample Number. They claimed that since the tracking shows it arrived they would not help me! Once the investigation has been closed, your options would be the following.1. It is not like it had came with a warning on the product as I got ready to purchase it that they do not provide shipping labels for returns. You will be contacted by email to verify your review. I placed an order on February 27th and still havent received my item. Outre Perfect Hairline HD Lace Front Wig - AURABEL. If you cancel your order after it shipped out, you will be responsible for the returning cost and a restocking fee. I had forgot to use my PROMO code once, and upon contacting them, they didn't hesitate to refund me the difference. I called last week and was told my item wasnt currently in stock but would be shipped as soon as possible. If you cannot find the answers to your questions below, please email us at ask@ebonyline.com. Besides I have no guarantee I will receive the other item.\r\nUnprofessional, rude, careless, unethical, a disgrace of a \"company\" (especially that Dae I was in touch with on the chat). They have zero communication with customers. Designed ready-to-wear and easy-to-style, all you have to do is cut the lace. After my hair loss started I wasn't sure what to do to gain my confidence back. Once again we do apologize for any misunderstanding. Help future customers by talking about customer service, price, delivery, returns & refunds. We are so glad Daejonna could assist you, thank you for your feedback! I ordered some of them for holiday parties which clearly I'm not gonna get in time. Companies can ask for reviews via automatic invitations. Knoji is a social discussion platform that's 100% free to use. View the, Yes. Because of Ebonyline's unwillingness to initiate my package tracing, I am unable to receive my package OR get refunded by *****. I've had to wear wigs my entire life, Ebonyline is not only affordable. Thank you & keep offering great products & customer service! Ebonyline. Customer Reviews are not used in the calculation of BBB Rating. Once again we do apologize for any misunderstanding. Ebony, The tracking number in the format of the Universal Postal Union looks like RA123456789CN, where the first 2 letters are the type of package and the last 2 letters are the code of the country of origin. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. International Association of Better Business Bureaus. who should be reaching out to would be us with those details or your bank. Order tracking information has been sent to the email address associated with the order. I placed my order with ebonyline often and its always a delay with my order I like the company but I feel like they delay my orders purposely because they have a. They've also made it very clear that they do no adhere to the BBB.Any assistance you can give me in this matter would be greatly appreciated. Customer satisfied. Once again we do apologize for any misunderstanding. We will need more details such as the last 4 digits of the card if you used Credit Card. For more info on Ebonyline Order Tracking, Click Here. Everyone's 100% correct with what they are stating about the shipping. Great customer service. $106.99. Can you provide the order number to better assist you? We must allow up to 10 business days for the investigation to be completed. \r\nLadies, please do not waste your time and money on this website. I so wish I would have read the reviews before I ordered. Why was I charged for a canceled order? My order was shipped promptly via **************** and marked as delivered 12/2/22. Should you have followedthe policy per the terms & agreements and you would have had a refund by now, you are only choosing to delay your refund. Refer to shipping policy for exclusions. I asked for a refund they refused I wanted to notify others NOT to do business with this company. Get exclusive deals, promos and giveaways! The people stopped emailing me back and no one answers the phone. We look forward to continue doing business with you!Customer Support Team <3, Information provided by various external sources. I am at the mercy of whether I will receive a proper refund. Thank you for your support! Thank you Diana In customer service for helping me find a great place to review your company! Online Labels, LLC I called them today and finally got a live person on the phone. Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - ETIENNE, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - FREYA, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - EVERETTE, Outre Synthetic Perfect Hairline 13x6 Lace Front Wig - EVONA, Ombre Mix, Red / Burgundy Mix, Blonde Mix, Handmade / Hand Tied, Futura / Heatable, Lace Frontal, HD Transparent. Become a verified brand rep for Ebonyline.com and amplify your brand's voice on Knoji. What's Ebonyline.com's cancellation policy? Gain trust and grow your business with customer reviews. Refer to shipping policy for exclusions. An Outre Synthetic Melted Hairline Deluxe Wide Lace Part, Order No. This morning Ive called several times and cant even get through. you are provided. Michelle Allen,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Ebonyline. I wanted exactly what I paid for or nothing at all but my money back. Once again we do apologize for any misunderstanding. https://www.ebonyline.com/shipping-policy/. Most definitely will be ordering from this site again. What can I do if I haven't received my parcel? Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. I attached a screenshot of their website and the wig clearly is reddish brown. What does my bust size and waist have to do with ordering a wig! Fraudulent company!\r\nThey need to be investigated! Orders placed by 3:00 PM CST Monday-Friday.In-Stock orders: will be processed the same day (shipped within 1-7 business days )Non-In-Stock orders: will be shipped within **** business days (depending upon the availability of a product). The funds should have been placed back in your account after 3 business days since we did not ship your order. Shipping is also super fast! Toll Free: I have never had this type of service before@, Patrina Wad,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. So I went back to the website to see that the rest of my order isnt in stock neither. I have attached am email history.The ignored my request for a "Refund Return Authorization". In-stock items on our site will always state "same day" on them. I never received it and they just took my money! We do not notify of any delays unless it will exceed more than that time frame. Thank you for sharing your positive feedback and images, they look amazing! If your courier has tried to deliver your parcel theyll leave a calling card that has an 8 digit number printed on it. Login to InterWorx-CP by navigating to the NodeWorx Login Page. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. Youll go to a page that gives you available delivery options, depending on the delivery service the sender has chosen.. Please review the Policy on the link below. They don't even deserve 1 star. Can I edit or adjust my Ebonyline.com order? Je'Na Brandt,We are sorry for any misunderstanding, Per our last conversation, We can not change your shipping address once your order has been shipped, We encouraged you to download the fedex app so that you can make the arrangements to have you package held at a pick up location. We are needing the Order number to locate this order. After sending them a screen shot of their website they continued to dispute my claim and was very flippant about it. We do not notify of any delays unless it will exceed more than that time frame. JavaScript seems to be disabled in your browser. As of August 9, 2021, Ebonyline.com does allow modification & cancellation policies. Wait a few minutes then rinse. Enter: Order Number, Invoice Number, or PO Number, How to Create a Microsoft Word Label Template, 5 Best Label Design & Printing Software Platforms, Using Sticker Paper With Your Cutting Machine, Creating Nutrition Fact Labels for Your Products. Customer Support Team. Thank you for taking the time to share your positive feedback! Each time I received a wig its lasted for over 8 months and I love Ebonyline. Placed an order (order #*******) on 11/29/22 for a total of $71.36. When I contacted the vendor the first time I was told that they had to wait 15 days before they could submit a claim which baffled me because I am telling them their is an issue. Firstly, Ebonyline is my go to for a large selection of wigs. Copyright 2000-present Ebonyline.com. Thank you for taking the time to share your positive feedback! We look forward to hearing from you again! Once again we do apologize for any misunderstanding. Best selection of wigs out there and good customer service. 57% off. 30 complaints closed in the last 12 months. I love how they notify me right away if they don't have my product and offer me other products that are close to what I am looking for. i already emailed you! Strengthen your review by uploading photos & videos. Please forward that case # directly to us. I really like this site. Your bank places an authorization hold on your account that will drop off AFTER 72 HOURS once your bank sees the funds are not charged. How do I create an account with Ebonyline? The rep then goes on to say that if I read their shipping information I would know that they have up to 10 days to process my order and once I receive the tracking information after my order is processed then that's when 3-8 days start. I recently had a problem with order and this was taken care of by Mahaz with such efficiency and patience. We are proud to say that we do not sell cheaply made products. How do I create an account with Ebonyline? $45.99. www.ebonyline.com currently provides more than 10,000 items of beauty and general merchandise. If you have a parcel thats due to be delivered and youd like to divert to a neighbour or safe place, first go toour parcel tracking page. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. Find items you like either by using menu buttons or searching. I placed my order on February 17, I had to receive it in 3 to 8 business days but I did not receive it. I reached out again and receive a nasty message from the vendor. Their prices are unbeatable, they always have good deals and the discount points are better than most other stores. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. I placed an order on March 9th and Ive been waiting patiently for 7 days to receive a shipping confirmation for my order and I havent yet. We look forward to have you here as a valued customer! Vontella, I placed an order on March 2 and my event is this friday. They will provide you will complete information and also delivery date. Jerri,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Depending on what kind of service the sender has selected youll either be able to divert to a safe place or neighbour or neighbour only. Your order has shipped, please see tracking details below. Honestly if I could give 0 stars I would! Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. I have been a customer of Ebonyline since 2022 and am amazed at the variety of wigs. We don't actually charge your account until we ship out the order. Would you like to add a photos or videos? Youll need to get your parcels tracking number from its sender retailers usually send this to you by email with information about your delivery. Products used:Outre Melted Hairline wide part wig. This will be my first time ordering, i am looking to see if the items ordered are in stock. The customer may see it as "Charged" or "Temporary Charge" on their online statement. I will continue being a repeat customer. Track your orders easily with us. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I have worked with Mahaz. We apologizefor any misunderstanding. They say my order was going to ship out in 24 hours. Will you provide a tracking information link on your website, e.g. best experience on our web site. Motown Tress Synthetic Box Braid Slayable & Spin. I was later informed by email that one the items was not available and I had 3 days to chose an alternative product and inform them. they were supposed to ship within two to three days.2 spiral wigs MH1235 color 2. Our wigs come directly from name brands and they are not imitation. Hello, On yesterday I *******@Ebonyline, But due to the social distancing the recording indicated that no one was available to take calls so I immediately *******@Ebonyline to inquire about their shipping on items, and other products(wigs). Submerge the hair in the water and swish it around gently for one minute. I ordered 8 wigs and paid 23.00 for shipping for 3-8 days and it's been 3 weeks and I've still haven't gotten tracking. Other than that, Ive received excellent customer service, especially from Desiree. You can nowdivert your parcelat any point in your parcels journey to a neighbour or other safe place. Product Name SKU Qty Shipped This was the very first time that I ordered from them and it WILL be my last. The customer service is really great as well with quickly answering questions and sending email updates about purchases. Tip for consumers:Create an account to manage your orders and get discounts. We are not liable for lost or stolen packages after they have been marked as "delivered" by the carrier. JavaScript seems to be disabled in your browser. Easy answered professionally. I am very impressed with the service particularly from DAEJONNA D. Thank you so much Ebonyline! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. You do not have JavaScript enabled in your web browser. Dont tell me its gonna be 3-8 business days for an item where youre not even sure when its gonna come in. For shipping information, please check our Shipping Policy. Outre Lacefront Melted Hairline Lace Front Wig - Alexandra. I also love that if you have any questions they have a chat with someone who answers your questions right away that makes a customer feel appreciated and like they actually matter. I wanted to know about a specific wig and my questio. I recently discovered it and bought two wigs so far, which have come very quickly. Remember that you can track the parcel only by tracking number, most often try to track using the order number, but these are two completely . Im sticking to Wigtypes.com where my orders are always processed quick. Do not wring or twist the wig. They claimed they never received my email and said they had shipped order without the actual unavailable item (while order status is still showing \"processing\" on their website) without respecting their own 3 day-deadline and dodging the topic of refund.\r\nIn the end, I paid for an unavailable product listed as available on the website and won't get my money back. Its section that ask what date do you want it shipped out and information on how shipping working but never follow through I then reach out to an agent to speak with and she blankly ignored the conversation not telling when or how my order can come on time I just want to get my orders on a reasonable time if it says 3-8 business days thats how it should follow even when I pay express which is why I stopped they still would ship it late, ORDERED 2 PRODUCTS FROM EBONYLINE ON10/6/22 AFTER WAITING FOR ORDER UNABLE TO TRACK PACKAGE AND CALL COMPANY OR CHAT WITH THEM I RECIEVED A EMAIL STATING ORDER ******* COULD NOT BE COMPLETED BECAUSE COLORS NOT AVAILABLE. Once again we do apologize for any misunderstanding. Rinse & apply conditioner in a downward motion. Stylish Diva,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. We thank you for sharing your positive feedback. I love ebonyline! If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Yes, Ebonyline.com does allow order changes & cancellations. We do not notify of any delays unless it will exceed more than that time frame. Diana, Once again we do apologize for any misunderstanding. Customer Support Team. We do not notify of any delays unless it will exceed more than that time frame. Copyright 2000-present Ebonyline.com. Get the inside scoop on new products, designs, promotions, and more. I ordered a wig on 10/14/2022 order #******** and never received the product. (Optional) Include a photo to illustrate your review of Ebonyline.com's order changes & cancellations, Yes. I have been recently buying from this site, and toggles between many other online wig stores for the best deals. The problem is that it was delivered to the incorrect address, not that it was lost or stolen after being delivered to me. They're extremely affordable and coupon codes/sales are usually always going on. If you dont think youll be in for the next attempt you can ask your courier to deliver your parcel to a neighbour, or another safe place.Go to divert your parcel. Thank you for giving us a shot. I hope this helps.". You were also. never have i ever done that before on any other website, Hi, Buyer Beware! You can email us at verification@ionecorp.com We may cancel your order if you do not respond within a week. I've been coming here for years for my wigs & am always happy. elleayebeWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Click the "Add to Cart" button to proceed to checkout. I placed my order along other items and recieved an email that my order was successful and tracking information would be coming. We recommend enabling JavaScript for the Never have I had such poor customer service. It is same as stores asking your id for credit cad sometimes. DaeJonna D, I really wish I would have read these reviews first. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If you're on the fence this is your sign to finally make a purchase! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Once again we do apologize for any misunderstanding. OP27 +$2.00. I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline.
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