Privacy Policy

Effective Date: 01 October 2025
Last Updated: 03 October 2025

ChiPeJ Systems (Pvt) Ltd (“ChiPeJ”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website located at https://chipej.co.zw (“Website”).

We are committed to processing your data in a lawful, fair, and transparent manner, and in accordance with best practices as informed by international standards such as the General Data Protection Regulation (GDPR).

By accessing and using our Website, you accept and agree to the practices described in this Privacy Policy.

1. Data Controller

ChiPeJ Systems (Pvt) Ltd is the data controller of your personal data, which means we determine the purpose and means of processing your information.

Contact Details:
📍 70A, St Patricks Rd, Hatfield, Harare, Zimbabwe
📞 +263 71 922 2826
📧 [email protected]

2. What Personal Data We Collect

We may collect the following categories of personal data:

a. Information You Provide

  • Full name

  • Email address and phone number

  • Billing and delivery address

  • Account credentials (username, password)

  • Item descriptions if submitting goods on consignment

  • Communication content when contacting support

b. Automatically Collected Data

  • IP address and browser type

  • Device identifiers

  • Location (approximate, based on IP)

  • Pages visited and time spent on each

  • Auction and bidding activity

3. Lawful Bases for Processing

We only process your personal data where we have a lawful basis to do so under applicable data protection laws. These include:

  • Consent: Where you have given explicit permission (e.g., to receive marketing communications).

  • Contractual necessity: To fulfil our obligations when you register, bid, or consign goods.

  • Legal obligation: To comply with tax, anti-fraud, or regulatory requirements.

  • Legitimate interests: To improve our services, prevent abuse, or ensure platform security—provided your rights and interests do not override ours.

You may withdraw consent at any time by contacting us at [email protected].

4. How We Use Your Personal Data

We use your data to:

  • Manage your account and verify identity

  • Process transactions and payments

  • Communicate with you about auctions, purchases, or consignments

  • Enforce our terms, detect fraud, and maintain security

  • Analyze usage to improve performance and user experience

  • Fulfill legal and regulatory obligations

5. Sharing and Disclosure of Data

We do not sell your data. We may share your data with:

  • Third-party service providers (e.g., payment processors, logistics companies) under strict confidentiality

  • Government or law enforcement authorities when required by law

  • Professional advisors, such as auditors or legal consultants

Where third parties process your data, we ensure appropriate data protection agreements are in place.

6. Data Transfers Outside Zimbabwe

While ChiPeJ Systems (Pvt) Ltd is based in Zimbabwe, some of our service providers (such as hosting or payment processors) may process your data in other countries. In such cases, we ensure that your personal data is treated securely and in line with this Privacy Policy, using appropriate safeguards (such as contractual clauses).

7. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Meet legal, regulatory, or tax obligations

  • Resolve disputes and enforce agreements

When we no longer need your data, we will delete it securely or anonymize it.

8. Your Rights (GDPR-aligned)

Subject to applicable law, you have the following rights regarding your personal data:

  • Right of access: Request a copy of your data.

  • Right to rectification: Correct incomplete or inaccurate data.

  • Right to erasure (“right to be forgotten”): Request deletion of your data where there is no legal or contractual reason to retain it.

  • Right to restrict processing: Limit how your data is used in certain circumstances.

  • Right to data portability: Request your data in a structured, machine-readable format.

  • Right to object: Object to processing based on legitimate interests or for direct marketing.

  • Right to withdraw consent: If processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please email [email protected]. We aim to respond to all valid requests within 30 days.

9. Cookies and Analytics

We use cookies and analytics tools (such as Google Analytics) to:

  • Remember your preferences

  • Track site usage and performance

  • Improve user experience

You can control or disable cookies via your browser settings. For more details, see our separate Cookie Policy (if available).

10. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure. We encourage you to use strong passwords and keep your credentials confidential.

11. Children’s Privacy

Our Website is not intended for children under 18. We do not knowingly collect personal data from minors. If we discover such data has been collected, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal, operational, or technological changes. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services after such updates constitutes your acceptance.

13. Complaints

If you believe we have infringed on your data protection rights, please contact us first. You may also lodge a complaint with the appropriate data protection authority in Zimbabwe.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

ChiPeJ Systems (Pvt) Ltd
📍 70A, St Patricks Rd, Hatfield, Harare, Zimbabwe
📞 +263 71 922 2826
📧 [email protected]
🌐 https://chipej.co.zw